This position will provide flawless customer service to guests with interests in venue; entertainment and architectural history; who wish to explore a National Historic Landmark. Assist guest in achieving the maximum museum experience with two (2) tour types: Self-Guided (SGT) and Back Stage (BST).
Podium Station: Enthusiastically greet guests arriving to take one of the Ryman’s tours; properly registering them as Walk-in”; “BST”; or “Bus Tour”. Direct guests to the proper starting point of their tour; depending on the tour type the guest is seeking. Maintain contact with LEAD and other museum staff members regarding BSTs and bus tour arrivals.
Back Stage Tour Station: Lead guests on a 30 minute BST; giving pertinent information regarding previous venue usage; former venue names; former entertainers gracing the stage; and an appropriate historic time-line. Also; Guide will include major physical changes that the building has endured since the building’s inception in 1892.
Photography Station: Invite guests to have photos made; registering each guest by name; photographing; printing and framing each purchased photo; and collecting the money for each purchased photo. Also invites guests to take photos with personal cameras. Also responsible for informing Museum Supervisor of conditional changes of guitars used in photos as props (broken strings; lost bridge pins; lost bridge saddles; batteries; etc).
Video Station: Properly operate the DVD; both for daily opening and closing operations. Present tour instructions and building directions & safety precautions following each DVD presentation.
Ask Me Station: Host/Guides will be available in the lobby to guests seeking directions to other landmarks; museums; hotels; local eateries; and other points of interest with in the Nashville community.
Perform other duties as required.
Education: High School diploma or equivalent.
Experience: At least 3 years positive experience working with the public. Leadership skills are necessary for full-time Host/Guides; as they may be asked to substitute as a Museum Lead or Lead Assistant.
EEO Statement Gaylord Entertainment offers a competitive, comprehensive benefits and compensation package. Gaylord Entertainments promotes a Drug-Free Workplace and is an Equal Opportunity Employer (EOE). This Gaylord Entertainment Property is tobacco free.
To apply: Visit Gaylord Careers and apply online AND send your resume/coverletter by email to firstname.lastname@example.org, Joshua Bronnenberg, Museum Manager.